At ELECTERA AI SHIRIN SHIRZAD MOLLA BASHI ("Electera AI", "we", "us", or "our"), your privacy and the trust you place in us are foundational to our business. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, APIs, SDKs, cloud infrastructure services, and any other products or services we provide (collectively, the "Services").
1. Information We Collect
We collect information in the following categories:
a) Account data
When you create an account, we collect your name, email address, organization name, billing information, and authentication credentials.
b) Usage & telemetry data
- API calls made through our Service, including timestamps, endpoint, model identifiers, and request/response metadata.
- Resource consumption (CPU/GPU hours, storage, bandwidth).
- Logs related to authentication, authorization, and session activity.
c) Customer data you process
As an AI infrastructure provider, we process data you transmit to our Services ("Customer Data") solely for the purpose of delivering the Services. We do not use Customer Data to train our own models or for any purpose unrelated to your use of the Services.
d) Device & browser data
When you visit our website, we collect IP address, browser type, device information, referring URL, and pages visited. We use cookies and similar technologies; you can control cookies through your browser settings.
2. How We Use Your Information
- To provide, maintain, and improve the Services.
- To process transactions and send notifications related to your account.
- To detect, prevent, and address security, fraud, and technical issues.
- To communicate updates, product announcements, and support messages.
- To comply with legal obligations and enforce our Terms of Service.
3. Sharing of Information
We do not sell your personal data. We share information only with:
- Service providers: cloud, networking, and payment partners under strict confidentiality obligations.
- Legal & safety: to comply with valid legal requests or to protect the rights, property, or safety of Electera AI, our customers, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.
4. Data Retention
We retain account information for as long as your account is active, plus 30 days after closure (to process any final billing). API input/output data is retained for up to 30 days for abuse and safety monitoring, then deleted, unless you configure a shorter retention window or opt out entirely for eligible accounts.
5. Security
We protect your data with encryption in transit (TLS 1.3) and at rest (AES-256), SOC 2 Type II controls, network segmentation, VPC isolation, and routine penetration tests. No system is completely secure; we continuously harden our infrastructure to meet evolving threats.
6. Your Rights & Choices
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to opt out of certain processing. California residents have additional rights under the CCPA/CPRA; EU/UK residents have rights under the GDPR. To exercise rights, contact privacy@electera.ai.
7. International Transfers
Your data may be processed in the United States or other countries where we or our providers operate. We rely on appropriate safeguards, including Standard Contractual Clauses, for cross-border transfers.
8. Children's Privacy
The Services are not directed at individuals under 16. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be announced via email or through our website at least 30 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Privacy Team:
- Email: privacy@electera.ai
- Mail: ELECTERA AI SHIRIN SHIRZAD MOLLA BASHI, Attn: Privacy, 548 Market St, San Francisco, CA 94104